Privacy Policy 1winn

1. Introduction

1winn ("we", "our platform") takes seriously its responsibility to protect your privacy. This Privacy Policy (hereinafter referred to as the "Policy") explains how we collect, use, disclose, transfer and store personal information that you provide or that we collect when you use the 1winn website at https://1winn.wine, including all online betting services, slots, live casino, sports betting and casual games provided by our platform.

By using our platform, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform and contact us to arrange account closure if necessary.

This policy applies to all users who register an account, use our services, visit our website or contact the 1winn customer support team.

2. Information We Collect

We collect various types of information depending on how you interact with the 1winn platform:

a) Information You Provide Directly

• Full name as shown on your identity card (MyKad) or passport
• Date of birth — to verify that you are 21 years of age or older before your account is activated
• Email address and mobile phone number
• Account password chosen by you (stored in encrypted form)
• e-wallet account information, DuitNow details or bank name for deposit and withdrawal purposes
• Identity verification documents requested during the account verification process

b) Information Collected Automatically

• IP address of your device when accessing the platform
• Device type, operating system and web browser used
• Pages visited, session duration and activity records within the platform
• General location data based on IP address (does not track the exact location of your device)
• Transaction records including deposits, withdrawals, bonuses received and betting history

c) Information from Other Sources

• Verification information from payment providers such as Touch 'n Go eWallet, ShopeePay or banks when processing financial transactions
• Legal compliance information obtained from recognised third-party verification agencies

3. How We Use Your Personal Data

The information we collect is used solely for legitimate and necessary purposes in operating the 1winn platform, including:

• Account management: Registering, verifying and managing your user account
• Transaction processing: Processing deposits via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay or cryptocurrency (USDT, BTC, ETH), and withdrawals within 10 to 45 minutes
• Platform security: Detecting and preventing fraud, money laundering, illegal activity or system abuse
• Legal compliance: Meeting obligations under international licensing and ensuring compliance with anti-money laundering (AML) and know your customer (KYC) guidelines
• Customer support: Responding to enquiries, resolving complaints and providing technical assistance via live chat and email
• Service improvement: Analysing platform usage patterns for product development and user experience enhancement
• Marketing communications: Sending information about promotions, bonuses or platform updates — provided you have given consent to receive such communications

4. Sharing and Disclosure of Information

1winn does not sell, rent or trade your personal information to outside parties for third-party marketing purposes. However, there are limited situations where we need to share your information with certain parties:

• Authorised service providers: Technical infrastructure providers, payment processing platforms and game software providers bound by strict confidentiality agreements
• Competent authorities: When required by law, court order or official request from competent authorities in connection with criminal investigations or fraud
• Licensing bodies: In the course of meeting the international licensing compliance requirements that the 1winn platform adheres to
• Corporate transactions: In the event of a merger, acquisition or transfer of company assets, user information may be transferred as part of that process — and the acquiring party will be subject to the same or equivalent privacy policy

In all of the above situations, we ensure that the party receiving the data is responsible for protecting it to a standard equal to or higher than our own.

5. Data Storage and Security

The security of your personal information is our top priority. The following technical and administrative measures are implemented by 1winn:

• SSL/TLS encryption on all data transmissions between your browser and our servers
• Account passwords are stored in hashed form using modern cryptographic algorithms — no one, including our staff, can view your password
• Layered access controls ensuring that only authorised personnel can access user data according to their respective responsibilities
• Regular security audits by independent parties to identify and address any system vulnerabilities
• 24-hour monitoring of unusual activity or intrusion attempts

Your data is retained for as long as your account is active or as long as necessary to fulfil the purposes stated in this Policy, including legal, tax and accounting obligations. Once the set retention period has ended, data will be securely deleted or anonymised.

6. Cookies and Tracking Technologies

The 1winn website uses cookies and similar tracking technologies to improve the user experience and enable essential platform functions to run smoothly.

Types of cookies we use:

• Essential cookies: Required for basic website functions such as login session authentication and account security
• Performance cookies: Collect anonymous data about how users interact with the platform for analysis and improvement purposes
• Functional cookies: Save your preferences such as language settings and interface theme
• Marketing cookies: Used to show you relevant promotional content based on your interests and activity within the platform

You can manage or block cookies through your web browser settings. Please note that blocking certain cookies may affect some functions within our platform.

7. Cross-Border Data Transfers

Because 1winn operates under international licensing, your personal data may be stored or processed on servers located outside Malaysia. In every case, we ensure that such data transfers are carried out in compliance with appropriate international data protection standards.

All third-party service providers we use are required to comply with data security standards equal to or exceeding the requirements set out in this Privacy Policy.

8. Child Protection and Age Restrictions

The 1winn platform is not suitable for individuals under the age of 21. We do not knowingly collect or process personal information from any individual below the set age limit. The account registration process requires age verification and a valid identity document.

If you become aware that someone under the age of 21 has registered an account or provided personal information to us, please contact our support team immediately. We will take prompt action to delete the account and all associated data.